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Terms & Conditions

Registered Company Details

Address: Town & Country Cleaning, c/o TC Group, The Granary, Hones Yard, 1 Waverley Lane, Farnham, Surrey, GU9 8BB. Telephone: 0845 222 2000. Email: Company registration number: 08025080. Company VAT number: 159226593. Company UTR number: 21102 18526. Town & Country Cleaning is a company registered in England. These terms are governed and constructed in accordance with English law. You and Town & Country Cleaning each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising out of these terms.

Payment Terms

Standard domestic cleaning hourly rate applies. Minimum 2hr clean per visit. No part hours invoiced and rounded up to full hour. At least one working day notice required for cancellation without charge. Payment within 14 days of invoice. 

Pricing agreed prior to services commence for all commercial customers. No part hours invoiced and rounded up to full hour. Additional charges apply for bank holidays (double charge for bank holidays and triple charge for Christmas/Boxing/New Year’s Day). Additional charge applies for all chargeable consumables (e.g. bin bags) and equipment replacement parts (e.g. vacuum hose/head). Payment within 28 days of invoice. 

For large service agreements a written contract will be provided for signature, prior to services starting. Large contracts with increased associated risk may require a personal director guarantee. A 24hr service-level agreement is not provided unless stipulated in contract.

For customers requesting one-off service, up to 100% of payment will be paid prior to services starting. Final cost may vary according to any unforeseen events and additional cleaning visits. Signed customer satisfaction available immediately on completion of work. 

Town & Country Cleaning reserves the right to increase prices at any time due to cost impacts affecting operations and profitability. These include (but not limited to), changes in inflation, national living wage and employee pension obligations. Notice of price increases is communicated via standard invoicing. 

No payment shall be deemed to have been received until Town & Country Cleaning has received cleared funds. All payments payable to Town & Country Cleaning under the contract shall become due immediately upon termination of contract despite any other provision. 

The buyer shall make all payments due under the contract without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the buyer has a valid court order requiring an amount equal to such deduction to be paid by Town & Country Cleaning to the buyer. If the buyer fails to pay Town & Country Cleaning any sum due pursuant to the contract, the buyer will be liable to pay interest to Town & Country Cleaning on such sum from the due date for payment at the monthly rate of 5% above the base lending rate from time to time of Lloyds Bank Plc, accruing on a daily basis until payment is made, plus administrative costs, whether before or after any judgment.

If you do not accept that an invoice is fair and reasonable you must notify us within 21 days of receipt, failing which you will be deemed to have accepted payment is due in full. 

Company Insurance

Town & Country Cleaning is fully insured including employers liability to £10,000,000, public liability to £5,000,000 and professional indemnity to £250,000.

Service Frameworks 

Town & Country Cleaning can work to any agreed service framework. 

Health & Safety

Town & Country Cleaning is committed to maintaining a health and safety (H&S) policy, procedures and standards to ISO9001, IS014001 and SMAS/SSIP – Safety Scheme in Procurement. 

Town & Country Cleaning has no serious H&S incidents reported at work to date. COSHH and site-specific risk assessment and method statements (RAMS) are available on request. Customer agrees to responsibility for regular PAT testing of all electrical equipment at customer site. All staff and contractors receive a Health & Safety training programme and are issued with personal protective equipment (PPE) when appropriate.

Covid-19 (Coronavirus) & Computer Viruses

Town & Country Cleaning cannot accept any responsibility for Covid-19 (Coronavirus) or computer-related viruses. 

Website Terms of Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Town & Country Cleaning’s relationship with you in relation to this website.

The term “Town & Country Cleaning” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Town & Country Cleaning’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


Please note that you access and use the website at your own risk. Town & Country Cleaning is not responsible for any type of loss or damage which you may sustain as a result of accessing and using the website. Town & Country Cleaning assumes no responsibility for the contents of any other websites to which the website may have links and if you access any such linked websites you do so at your own risk. Town & Country Cleaning’s inclusion of links to such websites does not imply any endorsement by Town & Country Cleaning of the materials on such websites. Town & Country Cleaning does not permit any third party to operate a link to the website nor does it permit any third party to frame the website without obtaining Town & Country Cleaning’s prior written consent. The website is accessed via the worldwide web which is independent of Town & Country Cleaning. Your use of the worldwide web is at your own risk and subject to all applicable national and international laws and regulations. Town & Country Cleaning has no responsibility for any information or services obtained by you on the worldwide web. Town & Country Cleaning reserves the right to modify, supplement, move or delete portions of or add to the website at any time with or without notice.


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