Press Release: Cleaning in Farnham and Guildford Since 1977

Town & Country Cleaning has been cleaning in Farnham, Guildford and the surrounding area since 1977, and next year (2027) marks its 50^th anniversary. During this time the company has consistently been able to retain the best cleaners in the local area and serve its many customers across retail, hospitality, school, office, construction and residential sectors. 

Historically, the company focused on Farnham and cleaning MOD military accommodation in Aldershot. Since then, the company expanded its operations geographically in the private sector. This included acquiring a domestic cleaning service in 2014, trialing a franchise operation in 2017, and investing significantly in specialist cleaning capabilities. 

During the Covid pandemic in 2020 both Guildford and Waverley Borough Councils chose Town & Country Cleaning to provide covid mitigation cleaning and help protect residents in assisted accommodation. This was essential for the company when much of the private sector was forced to close and help furlough payments to cleaners not able to work.  

Since then, while many cleaning companies have gone into administration, Town & Country Cleaning continues to operate and grow, cleaning some of the most prestigious sites in the area. Sometimes it’s helpful to know you are in good company…examples of Town & Country Cleaning customers include: 

Guildford Borough Council  

• Waverely Borough Council 

• Brightwells Development 

• Charterhouse School 

• Coombe Hill Golf Club 

• Churchill Retirement Living 

• Redfields Garden Centre 

• Clarke Gammon 

• Gascoignes Pees 

• Loseley Park 

• Weydon School 

• Churchers College 

• Frimley Hospital 

• Taylor Wimpey 

• Barratt Developments 

• Denbies Wine Estate 

• Hogs Back Brewery 

• Guildford Cricket Ground 

Lee Turner, Managing Director of Town & Country Cleaning said, “We offer a unique blend of excellent continuity of service and great specialist project cleaning in support, including carpet deep cleaning, window cleaning and high-level cleaning. The fact that Loseley Park, Charterhouse School, Denbies Wine Estate, Coombe Hill Golf Club and Churchers College have all used us for cleaning speaks volumes about our company and our cleaners”.   

Examples of how Town & Country Cleaning has improved its office management include: 

• Better recruitment and retention of better cleaners leading to improved and sustained service delivery for customers – this is the single most important thing we do which is generally underestimated by the market as to just how unique and effective this is  

• Cleaners paid above the national minimum wage, with a 4wk pay frequency, 0% loan provision, uniform and workplace pension 

• Office systems upgrades in Salesforce, Xero, staff scheduling, 0845 222 2000 manned reception, quality management upgrade (ISO9001, ISO45001 standards), and accreditations in BIFM, BICS, IOSH, SMAS and SafeContractor 

• Environmental – commitment to ISO14001, Net Zero 2050, EV and carbon offsetting  

Examples of how Town & Country Cleaning has improved its cleaning operations include: 

• Supervisors in sign-written vans with daytime housekeeping service, to spot check and refresh high-profile areas, and ensuring 100% customer satisfaction guarantee 

• Cleaning sites holistically – internal/external, multi-task project cleaning to reduce site disruption, and storing specialist equipment at key sites for improved responsiveness 

• Low-water rapid mop systems, reach/wash window cleaning, SkyVac high-level cleaning and Prochem professional carpet cleaning 

• Use of local suppliers with payment <30 days, adopting Selden and Delphis Eco professional cleaning products and customer consumable ordering/delivery at cost 

Lee Turner, said, “Town & Country Cleaning prides itself on delivering an excellence service level for its customers. We have a 24hr manned reception service and one email to quickly capture all communication. Typically, the office will respond and resolve an issue or action within the same working day. Any project clean will be agreed in advance in terms of price and day/time of clean and always comes with a 100% customer satisfaction guarantee”.

We believe one of the best ways to demonstrate our project cleaning capabilities is by viewing a video on some of our cleans (click the text below):

Churchill Retirement Living – Hawthorn Lodge, Farnham 

Blue Diamond – Redfield’s Garden Centre 

Recently, Town & Country Cleaning upgraded its ISO9001 accreditation as a sign of continued implementation of its quality management procedures in serving customers.  

Lee Turner, said, “Town & Country Cleaning has been serving customers in Farnham and Guildford since 1977 and next year, 2027, marks our 50^th trading year. It is important to reflect on this important milestone, particularly the contribution made by our cleaners during this time. The quality and consistency in service even during the challenging years of Covid and recession has not been insignificant”.   

Town & Country Cleaning has c65 cleaners, serving customers in Farnham, Guildford and the surrounding area, insurance to £10m and experienced ring-fenced teams dedicated to each customer/project. The company prides itself on staff retention, office responsiveness to customers and continuity of service over the long term. 

“Best Independent Contract Cleaning Company” (Surrey) – Build / Facilities Management 

For further information contact: 

Lee Turner 

Managing Director 

Town & Country Cleaning 

Tel: 0845 222 2000 

Web: www.townandcountrycleaning.com 

Email: info@townandcountrycleaning