Town & Country Cleaning has extended its annual contract with Affinity Sutton, one of the largest providers of community based housing in the UK. The contract for communal area and window cleaning, extends Town & Country Cleaning’s operation across the south of England and in particular, Surrey, Hampshire and West Sussex.
With over 57,000 homes and a 100-year year history, Affinity Sutton is one of the largest providers of affordable housing in England. Today over 161,000 people call an Affinity Sutton home ‘their home’.
Affinity Sutton offers homes both to buy or rent, and includes various schemes including private sales, equity loan, shared ownership, social rental, key worker rental, sheltered and assisted support accommodation.
With over 17 years experience partnering with Affinity Sutton, Town & Country Cleaning operates across multiple sites in the southern region, including Southampton, Portsmouth, Basingstoke, Farnham, Guildford and Horsham.
Having +40 local employees and with significant investments made in improving its operations, the company is committed to ensuring Affinity Sutton residents receive excellent service, professional yet personal customer care and value for money.
Town & Country Cleaning’s commitment to Affinity Sutton includes the following:
– A Resident Customer Care guarantee
– To partner with Neighbourhood Managers
– A 24hr service level agreement
– Commitment to immediately improving properties on handover
– Willingness to take on existing staff/subcontractors
– Professional systems, materials, equipment, a process of continuous improvement and a supervisory team to maximise service delivery
– Commitment to contribute to Affinity Sutton community projects
Lee Turner, Managing Director of Town & Country Cleaning said, “Affinity Sutton is a hugely important customer to us. We have worked alongside Affinity Sutton for over 17 years and with recent improvements in our operations and staff, we believe we are now ready to make a bigger contribution across the southern region. We are committed to doing everything in our power to deliver a service the residents should expect as well as support Affinity Sutton more generally on community-based projects”.