Town & Country Cleaning has received the ISO9001 Quality Management certification, demonstrating its ability to manage commercial and domestic cleaning operations and deliver excellent customer satisfaction.
Town & Country Cleaning was assessed by one of the leading ISO accreditation bodies in the UK, namely QMS International PLC, which is also an ICA approved accreditation body.
Operating in the UK since 1993 and throughout the rest of the world since 1996, QMS International PLC provides professional consultation and support for organisations wanting ISO certification. QMS has helped implement over 20,000 management systems and was extremely helpful throughout the assessment process.
The ISO9001 certification demonstrates that Town & Country Cleaning has an effective quality management process, which in particular, focuses on delivering exceptional customer service and implements, monitors and continually improves its systems, processes and procedures.
ISO9001 covers quality management subjects including:
· Customer Satisfaction
· Quality Management Policy & Reviews
· Cleaning Specifications, Monitoring & Inspection
· Health & Safety
Lee Turner, Managing Director of Town & Country Cleaning said, “we are extremely pleased to receive the ISO9001 accreditation, which demonstrates what we already know within the company. It is important to be able to demonstrate ISO9001 accreditation to larger companies and within commercial tender documents”.